Support

This page sets out other processes and services that may be helpful to you. 

Support services 

If someone's life is in immediate danger call 000 or visit a hospital emergency department. Many of the reports the Commission receives involve distressing issues. We encourage you to seek support when and if you need it. The below services are widely recommended as a good place to start: 

• Lifeline
• Beyond Blue 
• Suicide Call Back Service 
• MensLine Australia

Other complaint processes

Commonwealth agencies and departments complaint handling processes

Agencies and departments have established complaint handling processes that can usually be found on their website. Most will offer reviews of decisions or offer a better explanation of their decision.

The Commonwealth Ombudsman

Once you have completed the relevant agency or department complaint handling steps, and where you remain dissatisfied, the Commonwealth Ombudsman may be able to help resolve the issue by investigating the process the organisation has followed. 

The NACC Inspector 

The NACC is overseen by an independent Inspector. The Inspector will investigate corruption issues and complaints about the NACC, and also look at how the NACC uses its powers. For more information, see Accountability and Reporting.